01
Arrival check
A quiet kiosk at arrival. One minute. The guest walks into the treatment with a status, not a preference card.
For spas
Give every guest a number no other spa can give them.
A spa sells recovery. Most of it is still guessed: heat because it is on the menu, cold because it is fashionable, a protocol written for a typical guest who does not exist. A one-minute readiness reading before the treatment steers the hour you already staffed, and turns a nice visit into a measured one.
What a spa gets
02
Guided recovery
Heat, cold, compression, rest. Chosen for today's reading, not for the package that sold last month.
03
Membership, differentiated
The number is the thing they cannot get from a hotel spa down the road. Retest is why they come back.
04
Staff, briefed
Therapists work from the same status the guest sees. Lifestyle guidance, on the treatment floor.